Shipping policy

 

1. Order Processing & Dispatch

• We aim to process and dispatch orders within 1–3 business days.
• During high-demand periods, dispatch timelines may vary.
• You will receive confirmation and tracking details once your order is shipped.

Note: Delivery timelines are estimates only and are not guaranteed unless explicitly agreed in writing.

2. Delivery Timeframes

• Standard delivery timelines vary by destination and courier partner.
• While we aim to fulfill all orders within 30 days, delays may occur due to:
  • Customs clearance
  • Logistics disruptions
  • Remote delivery locations

If a delay is identified, we will make reasonable efforts to notify you within 48 hours of order confirmation.

If delivery cannot be completed within 30 days, you may have the right to request cancellation and a refund (subject to applicable consumer laws).

3. Third-Party Courier Services

All deliveries are fulfilled through independent third-party logistics providers.

By placing an order, you acknowledge:

• Delivery is handled by external courier partners
• ZERO Makeup Global is not liable for delays or issues caused by courier operations beyond our reasonable control
• We reserve the right to select the most appropriate delivery method for your order

4. Shipping Charges & Remote Area Surcharges

• Shipping fees are calculated at checkout based on your location
• Additional surcharges may apply for remote or restricted delivery areas

If applicable:

• You will be notified prior to dispatch
• You may choose to proceed or cancel the order for a full refund

5. Delivery Requirements & Responsibilities

• A signature may be required upon delivery
• You are responsible for ensuring someone is available to receive the order
• Accurate shipping details must be provided at checkout

Failure to meet these requirements may result in delivery delays or additional charges.

6. Failed or Aborted Deliveries

A delivery may be considered unsuccessful if:

• No recipient is available
• Incorrect or incomplete address is provided
• Delivery is refused

In such cases:

• Couriers may attempt delivery up to 3 times
• Additional charges may apply for re-delivery
• After repeated failed attempts, the order may be:
  • Returned to us
  • Cancelled and treated as a failed delivery

We reserve the right to deduct shipping, return, and handling costs from any applicable refund only to the extent permitted by applicable law. Failed deliveries caused by unpaid customs duties, taxes, or import-related charges are subject to Section 9 below.

7. Risk of Loss & Transfer of Responsibility

Risk of loss or damage transfers to the customer upon successful delivery to the provided address.

We recommend:

• Inspecting the package immediately upon receipt
• Reporting any issues within the specified timeframe (see Return Policy)

8. Delays & Force Majeure

We are not liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Customs inspections or regulatory delays
• Strikes, transport disruptions
• Political or regional instability

9. Customs Duties, Taxes & Import Charges (International Orders)

1. International orders may be subject to customs duties, import taxes, VAT/GST, customs clearance fees, or other charges imposed by the destination country.
2. All such customs duties, taxes, clearance fees, and other import-related charges are the sole responsibility of the customer and must be paid by the customer, except where applicable law requires otherwise.
3. These charges are not included in the product price or shipping charges, unless expressly stated otherwise at checkout.
4. The exact amount of these charges is determined by the customs authorities and/or relevant authorities in the destination country.
5. ZERO Makeup Global does not control or determine these charges.

By placing an order, the customer acknowledges and agrees that any applicable customs duties, taxes, and import-related charges will be borne and paid by the customer, subject to applicable law and any amounts expressly collected at checkout.

Refused Deliveries and Unpaid Import Charges

Except where required by applicable consumer law, ZERO Makeup Global does not accept returns or cancellations, or issue refunds for the products or shipping charges, solely because customs duties, taxes, or other import-related charges are payable, or because the customer refuses or fails to pay them.

If a shipment is refused, unclaimed, returned, abandoned, or destroyed because the customer has not paid these charges or completed required customs clearance, this does not by itself entitle the customer to a refund.

ZERO Makeup Global does not reimburse customs duties, taxes, or clearance fees paid directly to customs authorities or couriers. Any request to recover those amounts must be made to the authority or courier that collected them, under its applicable procedures.

Nothing in this section limits statutory cancellation, refund, or other consumer rights that cannot lawfully be excluded. Where a refund is legally required, it will be handled in accordance with applicable law, and any deductions will be made only to the extent permitted by that law.

We recommend contacting your local customs office before placing an order. See our Return and Refund Policy for further details.

10. Backorders & Product Availability

If an item is temporarily out of stock:

• It may be placed on backorder
• We will notify you of expected delays

You may choose to:

• Wait for restocking
• Cancel the affected item/order (if not yet shipped)

11. Liability Limitation (Business Purchases)

For business customers, where legally applicable:

• Our liability for non-delivery is limited to:
  • The difference between the order value and the cost of obtaining similar goods from the market

12. Customer Support

For delivery-related inquiries:

hello@zeromakeup.com

Please include:

• Order number
• Full name
• Delivery details